Privacy & Cookie Policy

The General Data Protection Regulation (GDPR) came into force on May 25th 2018. It introduces substantial changes to the data protection law and responsibilities for processing personal data. At Autoclock Systems Ltd we are committed to protecting and respecting your privacy and this policy explains how we deal with any personal data you may provide us.

The policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By using our website and services, you’re agreeing to be bound by this Policy. This statement only applies to our website and services. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

How do we collect information from you?

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of out site. This information is only processed in a way which does not identify anyone. If we do need to collect personally identifiable information through our website, this is only obtained when providing support or sales services to you at your request.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when for analytics purposes. If you contact us, we may keep a record of that correspondence, particularly for support logging purposes.

How is your information used?

We may use your information to:

  • process a support request you have made;
  • process a sales request you have made;
  • process a callback request you have made;
  • process system setup forms you have submitted;
  • inform you about software upgrades and product updates;
  • carry out business transactions such as quotations and invoicing;

How long is your information kept?

We review our retention periods for personal information and data on a regular basis. We will only hold your personal information on our systems for as long as is necessary for the relevant process to be carried out.

Who has access to your information?

Only our internal sales and support staff will have access to your information. We may pass your information to a third party, (i) for the purpose of providing final line support if required to identify a particular software bug where data needs to be passed to vendor specific development for testing purposes, (ii) shared with a vendor specific partner network if for example we receive an inquiry out of our area, (iii) to leasing companies where a customer decides to purchase a system via one of our partner leasing companies. However, we disclose only the personal information that is necessary and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We will not contact you for marketing purposes by email, phone, post or text message, unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: or telephone on 0191 2761611.

How you can access and update your information?

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please let us know. You also have the right to ask for a copy of the information Autoclock Systems Ltd hold about you (we may charge an administrative fee of £10). Please email, or write to us at: Autoclock Systems Ltd, 93-97 Second Avenue, Heaton, Newcastle Upon Tyne, NE6 5XT. Alternatively, you can telephone 0191 2761611.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

What are ‘cookies’

Our website uses cookies. Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website. The use of cookies helps us to improve our website and to deliver a better and more personalised service.

There are two main types of cookies:

  • Session cookies – these are deleted when you finish browsing a website and are not stored on your computer for longer than this.
  • Persistent cookies – these are stored on your computer after you have finished using a website so that the website provider can remember your preferences the next time you use it.

How do we use cookies

Cookie UsedType of CookieWhy do we use this cookie?
WordPress cookies Session cookieTo track the client login session
YouTube cookiesThird Party cookieUsed by YouTube for personalisation and tracking
Google Analytics cookiesThird Party cookieTo track user browsing on the site and monitor site performance

Cookie consent

If you continue to use the website, we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time, see below ‘How do I change my cookie settings?’.

How do I change my cookie settings?

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to our site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit To opt out of being tracked by Google Analytics across all websites visit

Review of this policy

We keep this Policy under regular review. This Policy was last updated in November 2019.

Changes to our policy

Any changes we may make to our privacy & cookie policy in the future will be posted on this page and we advise that you check this page regularly to keep up to date with any necessary changes.


If you have any questions, comments, requests or objections relating to this policy please address these to, or write to us at: Autoclock Systems Ltd, 93-97 Second Avenue, Heaton, Newcastle Upon Tyne, NE6 5XT. Alternatively, you can telephone 0191 2761611.